Support

We answer every message, usually within two working days.

Please include:

the BixoPDF version (Help → About BixoPDF),
your Windows version,
what you did, what you expected and what happened instead,
a screenshot if it helps. Please do not send confidential documents; a page that shows the problem, with private parts removed, is enough.

System requirements

Windows 10 version 1809 or later, or Windows 11, 64-bit (x64)
4 GB of memory or more; 8 GB recommended for OCR of large books
About 400 MB of disk space

Installing and updates

BixoPDF is installed from Microsoft Store and updated by it automatically. After buying it once, you can install it on your other Windows PCs signed in with the same Microsoft account.

Refunds

Purchases are made through Microsoft Store, so refunds are handled by Microsoft under the Store's refund policy. You can request one from your Microsoft account's order history.

Common questions

Does OCR need an internet connection?

No. The text recognizers are installed with the app and run on your computer.

How do I make BixoPDF open my PDF files?

Windows Settings → Apps → Default apps → BixoPDF, then choose it for .pdf. You can also right-click a PDF → Open with → BixoPDF.

Where are my settings and saved signatures?

In your Windows user folder, shown in Help → About BixoPDF. Uninstalling the app removes them.

The help

Press F1 in the app for the full help, in English, Korean, Japanese and Chinese.